Terms of Service

These terms apply to cleaning services provided by Sheridan Cleaning Co. LLC (“we”, “us”, “our”) and to your use of https://sheridancleaning.com. Booking a service means you accept them.

Our services

We provide residential house cleaning in Lincolnshire, Illinois and surrounding communities, including recurring, deep, move-in / move-out, post-construction, and apartment and condominium cleaning. The scope of each service is described on its own page and confirmed in your quote. Work outside the agreed scope is quoted separately before we do it.

Quotes and pricing

Quotes are free and carry no obligation. A quote is based on the information you give us about your home. If the home turns out to be materially different from what was described, whether significantly larger, in substantially worse condition, or with more bathrooms than stated, we will contact you before starting to agree a revised price rather than surprising you with it afterwards.

Scheduling, cancellation and access

• We book an arrival window rather than an exact time, and we will contact you if we are running behind.
• Cancel or reschedule with at least 24 hours' notice at no charge. Inside 24 hours we may charge a partial fee, because the slot has usually already been staffed.
• If we cannot get into your home at the scheduled time, we may charge a lockout fee to cover the reserved slot.
• You are responsible for making sure the home is accessible and safe to work in, including securing pets that may be anxious around strangers or equipment.
• Recurring service continues until you tell us to stop. There is no contract and no cancellation fee.

Payment

Payment is due after service unless otherwise agreed. We accept card, check and cash, and recurring clients may keep a card on file to be charged after each visit. Overdue accounts may result in service being paused until the balance is settled.

Our guarantee

If any area was missed or is not up to standard, tell us within 24 hours of the clean and we will return and re-clean that area at no charge. This re-clean is our sole obligation for service quality; we do not offer refunds in place of a re-clean where you have not given us the chance to put it right.

Damage and liability

We carry liability insurance and our cleaners are bonded. If we damage something, tell us within 24 hours so we can inspect it and resolve it through our insurance where appropriate. We are not responsible for: pre-existing damage or wear; items that were already loose, unstable or improperly mounted; damage caused by cleaning products you asked us to use; or the natural failure of aged or deteriorating surfaces, fixtures and finishes. Please put away irreplaceable, highly valuable or sentimental items before a clean.

To the fullest extent permitted by law, our total liability arising from our services is limited to the amount you paid for the specific service in question.

Your responsibilities

• Give accurate information about your home when requesting a quote.
• Provide safe access, and tell us about anything hazardous.
• Tell us about surfaces requiring special care, particularly original or delicate finishes.
• Secure valuables, sensitive documents and irreplaceable items.

Hiring our staff

We invest significantly in recruiting, vetting and training our cleaners. Please do not solicit our staff for direct employment while they serve your home or for twelve months afterwards.

Messaging Terms (SMS)

How to opt in

You opt in by checking the SMS consent box on our quote request form at https://sheridancleaning.com/contact.html and submitting the form with your mobile number. The box is not checked by default. You may also opt in by giving verbal or written consent directly to us. Consent is not a condition of purchasing any goods or services.

Message frequency

Message frequency varies, and depends on your activity with us. For example, how many quotes you request and how often you have appointments scheduled. This is a recurring message program.

Cost

Message and data rates may apply. We do not charge for the messages themselves, but your mobile carrier's standard rates apply to messages you send and receive.

How to opt out

Reply STOP to any message from us at any time. You will receive one confirmation message and then no further messages. You may also opt out by calling (224) 716-4991 or emailing sheridancleaningco@gmail.com. Opting out of text messages does not affect your cleaning service in any way. We will simply contact you by phone or email instead.

How to get help

Reply HELP to any message from us for assistance, or contact us directly at (224) 716-4991 or sheridancleaningco@gmail.com.

Carriers and delivery

Mobile carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your carrier and is not guaranteed. Supported carriers may change at any time without notice to you.

Privacy

Mobile information will never be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent are not shared with any third parties. See our Privacy Policy for full detail on how we handle your information.

Website content

The content of this website is provided for general information. Cleaning times, prices and inclusions described here are typical figures and are not a binding offer. Your written quote governs. We may update site content at any time.

Governing law

These terms are governed by the laws of the State of Illinois, and any dispute will be resolved in the courts of Lake County, Illinois.

Contact us

Sheridan Cleaning Co. LLC
A residential cleaning service based in Lincolnshire, IL
Phone: (224) 716-4991
Email: sheridancleaningco@gmail.com